Senior UI/UX Developer
"Re-envisioning the omni-channel journey through user research and data analysis."
User experience specialist with ten years developing systems around a user-centered UX process. Skilled in researching and understanding customer needs and communicating designs for other team members and organizations. Passionate about finding elegant solutions to complex user problems through an iterative, collaborative process.
- User Research
- Requirements Gathering
- Ethnographic Research
- Usability Testing
- Strategy Development
- Process Thinking
- Project Management
- Agile / Scrum
- Data Analysis
- Time Management
- Problem Solving
- Customer Communication
- Documentation / Design Artifacts
- Industry Standards
- Detail Oriented
- Strong Writing Skills
- Adobe Photoshop CC
- Adobe Illustrator CC
- Adobe InDesign CC
- Adobe Flash Pro CS6
- Adobe Bridge CC
- Adobe Dreamweaver CC
- Adobe After Effects CS6
- Adobe Fireworks CS6
- Visual Studio 2015
- Axure RP Pro 8
- Responsive Design
- HTML4, HTML5
Omni-channel customer journey - Global ethnographic customer studies with IDEO team to ideate future omni-channel service journey and next generation POS solutions.
Technician Incident Process - UX Lead on multi-release project to redesign a ticket process focused on technician needs and behaviors. Includes stakeholder alignment, user research, prototyping, and user testing.
Interactive kiosk blueprint - Designed user-tested guidelines to establish global standards for self-serve stage-and-pay implementations. Includes flows, screen mockups, interaction guide, style guide, and API references.
Process Model Designer - Designed and developed module that enables a user to build out a business process within Cherwell from a single interface that controls pagination, status, approvals and progress indicators.
Order fulfillment process - Analyzed order lifecycle and user behaviors to reduce redundancies in the process. Improved efficiency by 52% through a combination of new fulfillment site and use of mobile technology.
Cherwell Software, LLC. Colorado Springs, CO 80921 (2014-current)
Senior UX Designer
UX lead to redesign ticket workflow experience with a focus helping IT better meet the needs of its business partners.
Prototyping new feature concepts to elicit stakeholder buy-in and help Product write development requirements.
Applying new company branding to UI styleguides and updating product forms.
Presenting new product designs for the Cherwell Global Conference 2018.
Senior Application Developer
Conceptualizing and storyboarding content for flagship .NET product.
Testing of user-workflows and custom integrations.
UX expert for web overhaul including prototypes, user tests, workflows.
Enhanced UI and layouts to further user experience through design.
Developed web tools to improve efficiency of content development.
Designed and developed custom modules for Risk Assessment, Supplier Management, Performace Scorecard and Critical Path.
Western Union Holdings, LLC. Englewood, CO 80112 (2013-2014)
Managing retail/POS customer experience in the money transfer enhancement group.
Project manager on initiative to design signature moments and customer charter in order bring the brand promise to life across all channels.
Developed template for CX team DNA including team design principles, product creation checklist, socialization of usability insights, and on-going skill development.
Developed and evangelized global product standards with regional leaders and sales teams.
Collaborated with cross-functional teams (Privacy, Legal, Marketing, Compliance...) to ensure company buy-in on projects and go-to-market success.
Guided outside design firms (IDEO, ZURB, GfK: User Centric) throughout engagements to ensure goal alignment and product viability.
Collaborated with CX team to design and launch pattern library based on UI/UX best-practices to enhance global omni-channel standards.
Provided product CX oversight and approval for mobile apps, IVR, and self-serve devices to ensure cross-channel consistency and a use-case driven user experience.
Aquinas and More, Inc. Colorado Springs, CO 80918 (2003-2012)
Sr. Operations Designer / General Manager
Studied user behavior to redesign business processes and operational workflows.
Managed creative team that produced web interface designs, marketing collateral, product images, and web content.
Conducted customer interviews and usability tests to launch new e-commerce features.
Designed new e-commerce site to reflect customer needs while reducing visual noise and creating an elegant shopping experience.
Oversaw day-to-day operations of company including employee reviews, hiring, marketing campaigns, site content, UI design and purchasing.
Education and Credentials
Master of Fine Arts, Web Design and New Mediamagna cum laude Academy of Art University, San Francisco, CA
"Best work in the class." -Frederick McHale, Online Coordinator at Academy of Art University
"Stunning, great portfolio piece. Your attention to detail is impressive." -Ruben Mosqueda
"I like seeing you putting in the extra effort into your work. A few extra minutes of work that goes above and beyond my expectations differentiates the top students." -Matthew David, Program Director for Mobile Strategy at Compuware
Bachelor of Artscum laude University of Dallas, Irving, TX
Professional Recognition Western Union
- Game Changer - received by Jennifer Ramirez, VP MT Enhancement
- Most Creative - received by Diane Scott, EVP GPMO
- Connected - received by Diane Scott, EVP GPMO
- Responsible - received by Jennifer Ramirez, VP MT Enhancement
Certificates of Completion
ITIL Foundations V3 CertifiedSAFe 4 Certified Scrum Master
- CSS for Web Design
- jQuery Essential Training
- HTML5: Structure, Syntax, and Semantics
- Photoshop CS3 Mastering Lab Color
- Product Photography for E-Commerce
- InDesign CS5 Essential Training
- CSS3: Transitions and Transforms
- XHTML and HTML Essential Training